The first is Igor's furnace. When we had been at high altitude in Hidalgo, the furnace was supposed to be compensating for that high altitude. But something wasn't right, and the combustion chamber became carboned up.
The manufacturer in Canada has been fantastic, even sending us a rebuilt unit with the new firmware preinstalled. But that unit has been stuck at the Fedex warehouse customs clearance at Toluca airport since December 4th! Finally yesterday I received notification that it had been released for delivery, yet the tracking still shows "Clearance Delay". The email yesterday said it would arrive today, but I doubt it.
Happy hour scene from our patio.
The second problem is a hammock I ordered online on December 8th. It's from a company based in Yucatan. Not super expensive, at 579 pesos ($44 CAD, $32 USD) but it's the one I wanted. Anyhow, it never showed up and the tracking says "Robo en ruta" (Robbery en route"). We called the shipper as requested, and sure enough, the truck carrying our hammock had been robbed. They said I just have to wait, but after a week there was still no update. I contacted the company I ordered it from twice and got no response. I sent another email yesterday threatening to do a credit card charge back and they answered me immediately saying they would come up with a suitable solution to the problem on Monday.
The third problem is the bus tickets I bought when we went to Mexico City on December 13th. Normally, we just buy the tickets at the bus stop from a seller here in El Arco. But I noticed that they now sell the tickets online, so I figured I would try it that way. I bought two tickets from Valle de Bravo to Mexico City for the 9:00 a.m. bus on Sunday, December 14th. We live in San Gaspar, so we always take the bus from El Arco. When we arrived at El Arco at 9:00 a.m. on Sunday, the ticket seller lady told us we couldn't use those tickets because they can only be used at the ticket machine in the Valle de Bravo terminal. So she told us we had no choice but to buy two more tickets. We ended up paying twice for the same seats.
I contacted the company explaining my story. I totally admit that I screwed up, but either way you look at it, the company got paid twice for the same seats. I figured that as a fairness and public relations gesture, they should refund the two seats I paid for online, but they flatly refuse to do so, citing "terms and conditions". So, I am going to try doing a credit card chargeback and see what happens. All they can do is say no. But, I have to wait two weeks from contact with the company in order to file a claim, so I won't know the answer for a while yet.
We are just puttering around this weekend getting ready to leave for Jalisco with Igor on Monday. I'm going out this morning to buy some marine varnish to coat our new wooden countertop surrounding our kitchen sink to make it waterproof.
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Record low deal on Anker Soundcore Bluetooth Headphones.
And in Canada...
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