The Dniester River with Moldova on the left and Transnistria on the right. Photo taken December 10, 2016.
Where are Kevin and Ruth right now? Tiraspol, Transnistria...the country that doesn't exist.

Where are they going next? Northern Moldova. Arrive December 11th.

Friday, July 22, 2016

Need a new sign

When we first arrived here at the park in 2014, I ordered a paging system for the office. There is a button to push, and Ruth and I each wear a little pocket pager that goes off no matter where we are in the park. This means that on quiet days when we've got work to do around the park or up at the workshop, we don't need to worry about missing someone at the office.

They simply push the button at the office window, and we know that someone needs assistance.

The office is open from 8:00am until 9:00pm.

We're on call throughout the night for emergencies, but otherwise, 9:00pm until 8:00am is our time! So of course we don't want people ringing the buzzer during those hours unless it really is an emergency.

So I had made a sign and put it in the office window...


It seemed really clear to me, but apparently it's not.

I get people apologizing for ringing the buzzer during open hours. "Sorry, I didn't realize...it's not an emergency." they say. Yeah, but the office is open. It doesn't have to be an emergency.

So I'm going to have to change the sign. Only problem is, we can't figure out how to word it to make it more clear. Maybe I'll have to make two signs. One for when the office is open, and one for when the office is closed. Then, I just have to remember to change the sign at those hours!

Edit: Here's the new sign...

Better?


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31 comments:

  1. Ah, dealing with the public. So glad those days are over for me, and in my case it was mostly the parents, some of whom perhaps didn't think all that highly of this particular Caretaker. So sad. *snort*!
    So glad we had clearly defined things we'd "do" and "not do". (Ya, it was even in a great big binder)
    Boosting your car in the dead of winter for example? Oh and, I dont' know you from a hole in the ground? Comes under "not".
    Good luck with the sign. Now if they could only read and comprehend.

    ReplyDelete
    Replies
    1. Yep, dealing with the public can have it moments!

      Delete
  2. After hours, buzzer for Emergency only. Seems simple enough to me?

    ReplyDelete
    Replies
    1. That's the problem, the buzzer is for anytime during office hours when we aren't psychically in the office, but only for emergencies after hours.

      Delete
  3. HOW ABOUT:
    OFFICE HOURS: 8am - 9pm
    If not in office during those hours, please press button at left.
    AFTER HOURS IN AN EMERGENCY ONLY
    press the button to call us
    (NEEDING FIREWOOD IS NOT AN EMERGENCY) :)

    ReplyDelete
    Replies
    1. The idea is to keep it simple with the least amount of words. I, too had suggest something similar to this.

      Delete
  4. Do you have instructions for those who show up to register after hours?

    ReplyDelete
    Replies
    1. No, it's really not necessary here. We get very few campers arriving unannounced because we're quite a bit off the beaten path.

      Delete
  5. Office Hours
    8am-9pm
    Buzz for assistance.

    After hours Emergencies only!

    ReplyDelete
    Replies
    1. Your's was the winner Dinah! We will try that and see how it works, thanks.

      Delete
  6. Good luck dealing with the public I did that for most of my working days (40 years), at least you never have a dull moment. I always just smiled and carried on after all a large part of the job is PR.

    ReplyDelete
    Replies
    1. It comes with the job and for the most part it is going very well, especially if you consider this to be one of our "bigger" problems. :-)

      Delete
  7. EMERGENCY CALL BUTTON
    When Office is Closed

    ReplyDelete
    Replies
    1. Right, but that will confuse them because we also want them to use it when the office is open, but we're not around.

      Delete
  8. Office Hours 8am-9pm
    If office is open, simply come in!
    If office is closed during the day, we're out working---so press button to call us.
    After hours, press button FOR EMERGENCY ONLY.

    ReplyDelete
    Replies
    1. I like this one. Very clear.

      Delete
    2. Only problem with this is that the office may be "open" (it is an outside wicket window, so they don't actually enter the office itself) but it isn't always manned, especially during the week when it is much quieter at the park and we are out working in the park. Generally on the busy weekends Kevin is sitting in there or is very close by in our trailer.

      Delete
  9. You also need a sign on the firewood:
    Firewod $5
    After hours $50

    ReplyDelete
  10. I like Dinah's. I'd just change it to After Hours buzz for emergencies only and add the Firewood thing at the end.

    ReplyDelete
    Replies
    1. The issue is that we want them to buzz anytime the office is open but we aren't in the office, not just to use the buzzer for after hour emergencies. This way we aren't sitting in the office all day twiddling our thumbs, but can actually be out there getting things done especially during the quiet times. Generally on the weekends Kevin is sitting in the office though.

      Delete
  11. Replies
    1. With Dugg's idea though that would mean that someone is in the office all the time that it is open which isn't the case, we could be out doing something in the park, this is why we want them to press the buzzer during the office hours when there isn't someone actually in the office.

      Delete
  12. You're still going to get that one in every crowd that will drive you crazy. Nice try, though. ;c)

    ReplyDelete
  13. Now you have me confused. When do you want me to push the dang button???? :-)

    ReplyDelete
    Replies
    1. During office hours when nobody is actually in the office and only for emergencies after office hours. :-)

      Delete
  14. Make firewood self serve not having firewood when camping can be an emergency to a camper. If issues put a camera in it they are dirt cheap today.

    ReplyDelete
    Replies
    1. Nope, we won't be doing that! We do make it easy to make sure people have firewood before the 9pm deadline. Our helper even goes around to all the sites with firewood to see if anyone wants to buy any saving them a trip to the office. And when Kevin checks in new campers towards the end of the day he will ask them if they want firewood so that it can be delivered before 9pm. The only ones who would lose out are the ones checking in after 9pm which are very few and far between.

      Delete
    2. Your choice and I admit 9:00 PM is pretty late, any one getting there that late shouldn't be needing a fire that night. However I stayed at on campground in Pa that did the self serve and it worked well, no one had to deliver so labor was saved, they had a wheelbarrow and it was a buck a load. They didn't bundle or anything just a big pile. So you got more wood for your money they netted as much money and every one was happy except the few that were too lazy to push the wheelbarrow.

      Delete
    3. It would't be up to us to make this choice to begin with it would be up to the board and I doubt that they would go with this suggestion. We live in the prairies where the only trees that grow here are ones planted by people around their houses and farms so the wood has to be delivered from way up north and it doesn't come cheap so it is a commodity that is in high demand around here and we just don't want to risk losing more than necessary. As it is when we sell the wood it is pretty much a break even endeavor, they aren't selling it to make money just to make sure they don't lose money and keep people happy.

      Delete

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