tag:blogger.com,1999:blog-7171307653508307040.post4950779552307823219..comments2024-03-28T01:19:35.439-04:00Comments on Travel with Kevin and Ruth: Canadian Tire...the final chapter!Kevin Readhttp://www.blogger.com/profile/05795747155781311686noreply@blogger.comBlogger19125tag:blogger.com,1999:blog-7171307653508307040.post-46124628033506621552015-06-16T23:07:44.537-04:002015-06-16T23:07:44.537-04:00Yes, we do feel that it was a partial victory, as ...Yes, we do feel that it was a partial victory, as we basically got the money back that we felt we were overcharged on but we would really have like to have seen them change their price system around when it comes to doing the inspection and then having to have the wheel alignment done and getting charged twice for the setup when the car is already on the machine. I guess the only way we can help any other people with this issue is if they are able to read our blog post and then decide to take their car somewhere else to have the inspection done. Ruthhttps://www.blogger.com/profile/18136052866820208847noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-84430210026763296672015-06-16T19:27:57.848-04:002015-06-16T19:27:57.848-04:00Hooray for our side! A partial victory, to be sur...Hooray for our side! A partial victory, to be sure, but you can spend that $35 with a great big smile on your face! You persevered ... congrats!Nickie and Jimhttps://www.blogger.com/profile/11566506168550004304noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-27896903996310152232015-06-10T10:14:49.118-04:002015-06-10T10:14:49.118-04:00Thanks, Kevin is definitely determined and will fi...Thanks, Kevin is definitely determined and will fight for what he believes to be right until he gets what he feels he deserves. He wasn't asking for anything more than that. It will be spent sweetly. ;-)Ruthhttps://www.blogger.com/profile/18136052866820208847noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-52015448046566857622015-06-10T10:11:28.854-04:002015-06-10T10:11:28.854-04:00Yep! They can really have some great sales on some...Yep! They can really have some great sales on some of their items so we will wait until we can get one of those before using the gift card.Ruthhttps://www.blogger.com/profile/18136052866820208847noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-4896453861312958742015-06-10T10:09:36.853-04:002015-06-10T10:09:36.853-04:00You hit the nail on the head with that! Kevin was ...You hit the nail on the head with that! Kevin was determined to get that back! ;-)Ruthhttps://www.blogger.com/profile/18136052866820208847noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-87058515040027802052015-06-10T10:07:45.743-04:002015-06-10T10:07:45.743-04:00We do have the Better Business Bureau but the situ...We do have the Better Business Bureau but the situation that we had with Canadian Tire is a odd one because it would only affect people who are bringing an out of province vehicle into to have it inspected for a Saskatchewan license and then it having to need a wheel alignment done so really it wouldn't have an impact on most of their customers. Plus at this point Kevin is just plain tired of this whole fiasco.Ruthhttps://www.blogger.com/profile/18136052866820208847noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-45741087218564283472015-06-10T09:56:04.041-04:002015-06-10T09:56:04.041-04:00Nope, don't think they have changed! We have n...Nope, don't think they have changed! We have never used Canadian Tire Automotive Service before because of everything bad that we have heard about them but it was really our only option for getting this inspection done and we figured, how could they mess up on that. Boy were we wrong, as I said before NEVER again!!!!Ruthhttps://www.blogger.com/profile/18136052866820208847noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-76203621113014823252015-06-10T09:51:27.624-04:002015-06-10T09:51:27.624-04:00Nope, I don't think they will either, why woul...Nope, I don't think they will either, why would you want to stop gouging your customers with their added "shop supplies" fee and any other charges or work that might have been unnecessary. You are right too many people just go ahead and pay for it, even if they think it is wrong and don't complain enough about it. If more people caused a stink about these things like Kevin did, then maybe they would change but I doubt it!Ruthhttps://www.blogger.com/profile/18136052866820208847noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-64890975872141882015-06-10T09:44:06.168-04:002015-06-10T09:44:06.168-04:00This was our one and only time using their automot...This was our one and only time using their automotive service and it will be our last! Looking forward to spending that $35 there though, and you can be guaranteed it will be on something that is on sale. :-)Ruthhttps://www.blogger.com/profile/18136052866820208847noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-78381251314041816692015-06-10T00:26:03.018-04:002015-06-10T00:26:03.018-04:00Goof for you sticking to your guns, especially sin...Goof for you sticking to your guns, especially since you knew you were in the right. That $35 should spend sweetly! :c)Paul and Marti Dahlhttps://www.blogger.com/profile/17332654035718777839noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-40896074994396314062015-06-09T19:59:15.386-04:002015-06-09T19:59:15.386-04:00The great thing is, you'll be able to use that...The great thing is, you'll be able to use that gift card for something other than more shop supply fees ;)Doughttps://www.blogger.com/profile/15974453598992131798noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-5603046494915684182015-06-09T16:41:25.411-04:002015-06-09T16:41:25.411-04:00I think this is where your online social networks ...I think this is where your online social networks can come in handy. Recommendations and referrals go a long way, especially if you can say to the shop "I was referred by so and so and they've been very happy with your work". <br /><br />The only nationwide certification program in the U.S. is the ASE (Automotive Service Excellence), and I'm not aware of a similar program in Canada. Being ASE certified is a good start, but I'd rather get a referral from a friend. And if <i>that</i> mechanic happens to be ASE certified, then all the better.<br /><br />I like to go to a smaller shop where I'm actually dealing directly with the guy who will be working on the vehicle, rather than a "service adviser".<br /><br />And, bring the mechanic a box of home made cookies. Can't hurt, right? :-)Kevin Readhttps://www.blogger.com/profile/05795747155781311686noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-87448682853268566252015-06-09T15:35:28.545-04:002015-06-09T15:35:28.545-04:00Kevin, any tips here on how to find a mechanic tha...Kevin, any tips here on how to find a mechanic that you feel confident in and can trust? Is there any sort of certification to look for? It's like trying to find a general contractor!Janishttps://www.blogger.com/profile/10435605120225627030noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-59067660384172123622015-06-09T15:34:03.571-04:002015-06-09T15:34:03.571-04:00If they admit to their mistake then they have to s...If they admit to their mistake then they have to stop charging everyone! It's easier and less costly to pay off someone who takes the time and effort to register a complaint. Good for you for getting your $35 back!Janishttps://www.blogger.com/profile/10435605120225627030noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-42453636794434673292015-06-09T13:03:21.545-04:002015-06-09T13:03:21.545-04:00Isn't there a government overseer of these bus...Isn't there a government overseer of these business practices? Here in the states we have such a thing. Maybe a complaint to that department would bring about some big changes.kristine barrhttps://www.blogger.com/profile/16478432437077665125noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-45468293202236184702015-06-09T11:32:27.734-04:002015-06-09T11:32:27.734-04:00At least in the end they did something - but littl...At least in the end they did something - but little do they know how much bad press they got due to crappy customer service out of it. I'm still trying to find "that trustworthy auto repair guy" in our new home town. We have one for one of our vehicles but he only services specific types(import specialist) so need another "guy" for the other.Cheapchickhttps://www.blogger.com/profile/15158208632054014311noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-40364244161234159082015-06-09T11:25:25.906-04:002015-06-09T11:25:25.906-04:00Most times it's enough to make you want to jus...Most times it's enough to make you want to just SPIT. And that's as inflammatory as I'm willing to get on the subject. I've never ever gone to CDN Tire to witness their attempts at operating a garage. Not since one of my buddies who was a Class A back in the day would tell us horror stories about their practises. Seems they've never changed.Bobhttps://www.blogger.com/profile/03523653271715366168noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-12511587161503294312015-06-09T11:15:40.973-04:002015-06-09T11:15:40.973-04:00Unfortunately I don't think they will change t...Unfortunately I don't think they will change their ways. Too many people just pay it blindly and don't question.<br />Good that you got the gift card though, might come in handy!<br />Karyn-Leehttps://www.blogger.com/profile/12441864113888457036noreply@blogger.comtag:blogger.com,1999:blog-7171307653508307040.post-21098658143732704522015-06-09T11:15:02.392-04:002015-06-09T11:15:02.392-04:00I gave up with their service about 35 years ago, I...I gave up with their service about 35 years ago, I will buy their products on sale and use my Canadian Tire money, but not for service.<br />At least you got some satisfaction.our awesome travelshttps://www.blogger.com/profile/13031755671050584629noreply@blogger.com