I received a phone message from the local store yesterday morning. Strange, because I wasn't expecting a call from the store...I was expecting a call from the head office.
Just to re-cap, I had to pay $119 for the government mandated inspection. The inspection included the cost of doing a wheel alignment report. The alignment was slightly off, and they charged me a further $109 for the alignment adjustments. But the $109 also included the cost of doing the wheel alignment report. Why am I paying for that twice? I felt I was being overcharged by $35...which is what they charge if somebody walks in off the street for a wheel alignment report.
I returned the guy's call. And it was a total waste of time. The guy just re-iterated the same story that I got when I originally complained.
So I called back to head office. Seems they also didn't expect this guy to call me. He was supposed to call head office to explain his side of the story. Anyhow, I was eventually passed through to the leader of their "automotive customer relations team".
This guy fed me a line that they don't put the car up on the alignment rack for the printout. Huh? They have to! He tried to say that they have new technology where it only takes a couple of minutes to do the printout report. I've never heard of that, but then I've been out of the business for 15 years. But it doesn't matter because I walked in to see the car when they did the inspection and it was up on the alignment machine with the heads attached to the wheels. There was no "new technology" at work there!
This guy finally said "so, what is it exactly that you want"?
And I told him again that I felt that I was overcharged by $35.
He offered to send me a $35 Canadian Tire gift card, and I took it.
But, I felt that the offer was made to me just to get rid of me. There was no acceptance on his part that they were doing something wrong in the way they charge people for this. So, it's only a partial victory. But at least my complaining was worth it, to me. And, I get to tell the story here so that hopefully others won't get ripped off the same way. Bottom line is...Canadian Tire Auto Service? Never again!
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