Out for a lakeside walk in Valea Morilor Park in Chisinau, Moldova. Photo taken December 4, 2016.
Where are Kevin and Ruth right now? Chisinau, Republic of Moldova.

Where are they going next? Transnistria. The country that doesn't exist!

Tuesday, May 12, 2015

All I'm doing lately is trying not to get ripped off!

And if you don't stand up for yourself, they'll walk all over you.

First, it was our Canadian Tire story last week where they tried to rip us off for $22.77. Had I not went to the manager, we would have paid $22.77 more than we were supposed to. And I'm not done with them yet. I still think we paid $35 plus tax too much.

Then, Bell Mobility had charged us a $15 plus tax connection fee to activate our mi-fi internet. I saw later that they had a special on that the guy didn't know about and the activation fee was supposed to be waived. One phone call was all it took to fix that.

Then, I ordered new brake pads for the little blue car. They actually had a good deal on at Amazon.ca...

Notice where it says "FREE SHIPPING" in bold capital letters.

This is a third party seller through Amazon, so it doesn't come from Amazon directly. I placed the order, got the confirmation, and then an email from the brake company telling me that we are in a "UPS extended service zone" and that there will be a $12.50 charge for shipping.

Nowhere does it say "free shipping with exceptions". There's no little star beside the phrase "FREE SHIPPING" that tells you that there's fine print. And when you go through the purchase procedure, nothing tells you that the shipping isn't going to be free unless you choose a faster shipping speed.

So I called Amazon, to see if they agreed with me, and they did. They also apologized profusely, and started an investigation. Then, I called the brake company and I had to jump through hoops and also talk to a manager, but sure enough I got that shipping charge waived and the brake pads are apparently on their way.

Then, I got my first bill from Bell Mobility. We had activated the device on April 29th, and then had the billing date as May 2nd. So our first bill was for only three days usage. We had used 1.6 GB of data in those three days and they charged us $35 plus tax. Yikes, that's $22 per GB!

This is our third year using Bell  Mobility for our internet, so I know that we normally use between 12 to 15 GB of data per month. And that costs us $105, or between $7 to $8 per GB.

We're on a stepped data plan, so the more we use in a 30 day period, the cheaper the "per GB" price becomes. But when they base our bill on only 3 days, they get a huge benefit. That's not fair.

First, I went on their "chat" service. The guy agreed with me, but said there was nothing he could do and I needed to call customer service. The girl I got there said she knew and understood what I meant, and she went and checked with someone and came back to tell me the charges were valid. Just as I was asking to speak with her supervisor, my phone went dead. I called back later, got another customer service agent, and he cancelled the $35 charge without much of a thought! Better than what I expected!

So had I not questioned anything, we would have paid $88 more than we should have this past week. I'd say that was worth the extra effort.

Oh, and we had bought some Johnsonville Smoked Sausage. We've bought Johnsonville sausage before and always been happy. But this was a new product called "Double Smoked" or something, and it wasn't even sausage. It was more like a hot dog wiener. Terrible. So I complained online, and they thanked me for doing so. They're also mailing me some money saving coupons for future product purchases. I've said before, if you don't tell them, they don't know.

Amazon does gift cards.  An easy gift for any occasion...






20 comments:

  1. I have told some people about similar things that I have done and they just laugh and say they couldn't be bothered!!

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    1. Yep, and I'm positive that the companies who have bogus charges count on that. Those people who "couldn't be bothered" are part of the problem.

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  2. We have had Bell for 2 years now (no choice) and have not had ONE month that the bill has been correct.

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    1. I don't know what it is with these communication companies but it seems that they are the ones that we hear most people have issues with whether it be here in Canada or down in the U. S. When will they get it right!

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  3. Like I said before the head offices hate when they are challenged but will set things straight. Saving money off you bills helps to cover the costs of your travels. Like you said the people that don't complain allow those same companies to continue with the extra charges increasing their bottom lines.
    Be Safe and Enjoy!

    It's about time.

    ReplyDelete
    Replies
    1. Definitely, and Kevin isn't one that will let them walk all over him. He will fight for what should be right. It is just frustrating that he has to do this and it is very time consuming, I guess that is why some people just can't be bothered to do the same.

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  4. Fight for it, but *** sigh *** it's all sort of depressing, ya know?

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    Replies
    1. Life is not always a bed of roses...

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  5. Way to go Kevin! I do the same thing but I get really irritated at the time it takes to make them do what they say they will or not do what they shouldn't and how often I have to do it. Heard you and Ruth on the Summit. Well done!! Hope Ruth's cold is gone by now.

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    Replies
    1. Yep, Kevin is also frustrated with the time it takes with each company to fix the problem. It shouldn't have to take that long and you shouldn't have to get passed around to so many people having to explain/repeat yourself each and every time, urggg!

      Yes, my cold is better now, thanks for asking Sherry.

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  6. My better half is the same way, she does not let them get away with anything:)

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  7. Yep, persistence works. It took me 12 years for one project but I finally won. Customer service as we once knew it doesn't exist. You have to fight for what you want and there is nothing wrong with it. They're making money, you should receive the product they are offering. If not, no deal.

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    Replies
    1. Yep, persistence does pay off. It seems to depend on the company as to whether the customer service is good or not. I think communication companies have the worst customer service around! We have had very good customer service with other companies though and when we do, we let them know that it is good.

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  8. Good job done by you! Have a good day!

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  9. I was just at the checkout the other day... had something ring up 70 cents too high. I told the clerk and they seemed irritated... Well I was buying FOURTEEN of those items so that was a difference of almost $10.00! geesh

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    Replies
    1. We have done that many times and I don't care if they get irritated, it's our money not theirs! And it your case it sure adds up.

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