But yesterday I actually had a good customer service experience!
We don't own a cell phone. But we do access our internet via a mi-fi hotspot and so we have a cellular plan through Bell Mobility here in Canada.
Our cell plan is for data only. It's a "stepped" plan, whereby our monthly bill increases depending on how much data we use. If we use up to 10 GB of data, we pay $85 plus taxes, and if we go over the 10 GB it moves up to 15 GB of data at $105 plus taxes.
Our billing date shows as the 25th of every month. So on the 24th, I saw that we still had 2.5 GB available. And if you don't use it, you lose it! Which in itself I don't agree with. But anyhow, because I keep track of it, I decided to download a movie or two.
Then, when I checked my useage online the morning of the 25th (yesterday) I saw that I had already used up over 1.1 GB towards my next month. That was impossible, and obviously some of my movie download had gone towards this month instead of last month.
So I called customer service.
Didn't have to wait long, and a girl came on the phone. Had to qualify who I was by proving my address, birth date, and all of that crap and then I briefly explained my problem, expecting to have to explain it three times and in enough detail that she would understand what I meant.
However, this girl "got it" right away and understood exactly what I meant. It turns out that even though my billing date is the 25th, the cutoff is actually at 6:00pm on the 24th. Makes absolutely no sense, and she totally agreed with me. She said she had already escalated the problem, meaning she reported it to the powers that be for another customer a week ago,
And for the time being, she offered, without me having to ask, to credit my account for $20.
I was totally happy with that!
So there you go. I am a happy camper with Bell Mobility customer service. This time.
Lots of rain here at the campground the last couple of days. Things are sure wet and muddy! And we had some high winds as well. Lots of small tree branches to clean up today. And one large one that fell right between two fifth wheel campers. I can't believe it missed damaging at least one of them. They were sure lucky!
A rainy day at the park.
Our Amazon.com deal of the day is for our dog owning readers!
In fact, I don't know of a dog owner who wouldn't take advantage of this dirt cheap deal....
700 poop bags!!!
Great price, and great deal!!