I was out for dinner last night with four old friends. Went to the Heart and Crowne pub in the market area of Ottawa.
So we met up at 6:00pm and were seated right away. We were served our beer and the last of our group showed up at 6:10pm. We were all starved so we ordered right away. We were enjoying our beers and having a lot of laughs when I happened to notice that a table who had sat down well after us already had their food. I didn't really think anything of it, but it did cross my mind that it was taking a while. At around 7:05, the waitress comes over and says she doesn't know what happened, but our food order wasn't ready yet.
I'm thinking, this just isn't right. She admitted that she didn't put our order in right away, but that it still shouldn't be taking that long. I piped in and said that our food order should be free and that I shouldn't have to be the one to say so. I said that she should be going to the manager and explaining the situation and that SHE should be the one telling the manager our food should be in the house.
So, the manager eventually comes over and says that the waitress told her that we were waiting a half hour, versus us saying it was almost an hour. She says that even if she splits it in the middle and says we were waiting 45 minutes, that is too long and our food order will be free.
So then the discussion begins.
Three of our party thought I shouldn't have said anything. The fourth guy was impressed that I spoke up. One guy said he was worried that they would now spit in our food! One guy felt bad for the waitress saying that she would have to pay for it so we should give her a bigger tip! Considering that all of these guys make well over $75k a year, I 'm thinking maybe they have no consideration for receiving value for your money.
The bill for our drinks was $82 and we left her $125. I thought that was too much, but I was in the minority. What do you think of the whole situation...?